1. General Information
- What is Looptra?
Looptra is a subscription management and payment platform that allows users to create, manage, and automate subscription payments (loops). The platform enables users to invite others to subscribe to their loops and facilitates payment collection through integrated payment providers.
- Platform Accessibility:
Looptra operates on WhatsApp and a web app.
- Compliance Requirements:
Looptra operates in Nigeria and adheres to local data privacy regulations, including the Nigeria Data Protection Regulation (NDPR).
2. Data Collection
- Data Collected:
- Personal Details: Name, email address, phone number, BVN (for verification), profile image.
- Payment Information: Bank account details, transaction records.
- Usage Data: Device information, IP addresses, WhatsApp profile details, and other interaction logs.
- Data Collection Methods:
- Registration forms and direct user input (e.g., name, email, BVN).
- API integrations with third-party services like Mono and Paystack for BVN and payment verification.
- WhatsApp interactions via Twilio.
3. Data Usage
Looptra uses data for the following purposes:
- Identity verification (e.g., BVN verification via Mono or QoreID).
- Facilitating subscription payments and generating invoices.
- Sending transactional notifications via WhatsApp and email.
- Improving platform performance through analytics and usage tracking.
- Marketing and promotional communication (only with user consent).
4. Data Sharing
- Third Parties:
Looptra shares data with trusted third-party service providers for specific purposes, including:
- Mono and QoreID: For BVN verification.
- Payment Providers: Paystack and other payment gateways for processing payments.
- Twilio: For sending WhatsApp and SMS notifications.
- Hosting Provider: Likely AWS or Lightsail for database and app hosting.
- Other trusted partners for analytics and marketing (if applicable).
- Data is shared strictly for service provision and is protected under confidentiality agreements.
5. Data Security
- Measures in Place:
- Encryption for sensitive data, such as BVN and payment information.
- Regular audits and access restrictions to user data.
- Two-factor authentication for user accounts (if implemented in the future).
- Secure APIs for external integrations.
6. User Rights
Users have the following rights:
- Request to access their data.
- Request correction or deletion of their personal information.
- Opt out of marketing communications.
- Withdraw consent for data usage at any time.
7. Cookies
- Looptra may use cookies or similar tracking technologies for the web app:
- Essential Cookies: For session management and authentication.
- Analytics Cookies: To track platform usage and improve services.
- Users can manage cookies through their browser settings.
8. Third-Party Services
- Looptra integrates with the following third-party services:
- Mono/QoreID: BVN verification.
- Payment Gateways: Paystack and others (to be added).
- Twilio: WhatsApp messaging.
- AWS/Lightsail: Hosting and storage.
9. Contact Information
- For privacy-related questions, users can contact Looptra through:
